Returns & Refunds Policy

Due to the consumable nature of our flavor cartridges and hydration products, we are unable to accept returns on opened or used items. If you encounter an issue with your order, please contact our support team within 30 days of purchase for a resolution.

Return Process

• 1.
  Review Eligibility

  Ensure your items are unused, in their original packaging, and were purchased within the last 30 days.

• 2.
  Contact Support

  Email our dedicated customer experience team with your order number and a brief description of the issue.

• 3.
  Receive Authorization

  If eligible, our team will provide a Return Merchandise Authorization (RMA) number and specific shipping instructions.

• 4.
  Processing & Refund

  Once your return is received and inspected, we will process your refund or replacement within 5-7 business days.